osTicket is one of the leading open source ticketing systems. Here’s an easy way to spin up an instance on Ubuntu.
Note:
This script is purely intended for use in short-lived demo systems. The passwords are obvious (password !?) and there is no hardening applied to any of this system. DO NOT USE THIS SCRIPT IN PRODUCTION.
Create Shell Script
Spin up an Ubuntu instance then create a new shell script and give it executable permissions:
touch osTicket.sh chmod +x osTicket.sh
Script Content
Paste this into the script:
#!/usr/bin/env bash sudo apt update -y sudo apt install unzip apache2 php7.2 php7.2-mysql mysql-server -y sudo a2enmod rewrite sudo rm /var/www/html/index.html mkdir osticket && cd osticket wget https://github.com/osTicket/osTicket/releases/download/v1.14.1/osTicket-v1.14.1.zip unzip osTicket-v1.14.1.zip sudo mv upload/* /var/www/html sudo mv /var/www/html/include/ost-sampleconfig.php /var/www/html/include/ost-config.php sudo chmod 0666 /var/www/html/include/ost-config.php sudo mysql -u root -e "CREATE DATABASE osticket;" sudo mysql -u root -e "CREATE USER 'osticket'@'localhost' IDENTIFIED BY 'password';" sudo mysql -u root -e "GRANT ALL PRIVILEGES ON * . * TO 'osticket'@'localhost';" sudo chown ubuntu:ubuntu /etc/apache2/sites-available/000-default.conf cat <<EOF >> /etc/apache2/sites-available/000-default.conf <Directory /var/www/> AllowOverride All </Directory> EOF sudo service apache2 restart
Install via UI
Open a browser and navigate to http://IPADDRESS/setup and follow the wizard.
The script has created a database already (I advise adjusting these details for security):
Database Name: osticket Database User: osticket Database Password: password
Note: You may get an HTTP 500 error during the install. That’s fine. Just refresh the page and it’ll work.
Cleanup after Install
After the installation, you’ll need to delete the setup directory and reset some file permissions. Just run this:
sudo rm -rf /var/www/html/setup sudo chmod 0644 /var/www/html/include/ost-config.php
Conclusion
At this point, you should have a fully working osTicket installation. Enjoy!
Src: https://agardner.net/osticket-automation/