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Grameenphone Customer Service!!!!

Rumi, July 10, 2008

Guys, I did filed a complain about b/w issue on last Monday- Jul-07 through their website feedback form. On the very next day a sweet tuned customer care operator called me and guess noted my complains apparantly quite seriously!

My issue is simple- I get a tremendous high speed at my Dhanmondi office, but get a frustratring sluggish speed at my home. Well, precisely at office location ~18-20 Kb where as at my home it downs to ~2-3 Kb… is this acceptable?

Anyways, On tuesday, I received several calls from different technical support engineer from GP. However, this is good, least they’re trying to figure out.

But, guys this is Thursday! and not a response further from any of their customer support of  technical support….! So, what will I assume? They’ve no plans to fix this out.

Haire Old Dhaka’r public hoia ei bhuganti bhugte hobe.

Last but not the least- I’ll try to observe this situation another 2-3 weeks. Even after that they do nothing- I’ll simply discontinue their service.

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Myself…

Hi, I am Hasan T. Emdad Rumi, an IT Project Manager & Consultant, Virtualization & Cloud Savvyfrom Dhaka, Bangladesh. I have prior experience in managing numerous local and international projects in the area of Telco VAS & NMC, National Data Center & PKI Naitonal Root and CA Infrastructure. Also engaged with several Offshore Software Development Team.

Worked with Orascom Telecom-Banglalink, Network Elites as VAS partner, BTRC, BTT (Turkey) , Mango Teleservices Limited and Access to Informaiton (A2I-UNDP)

Currently working at Oracle Corporation as Principal Technology Solution and Cloud Architect.

You can reach me [h.t.emdad at gmail.com] and I will be delighted to exchange my views.

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